COVID-19 Update | Visiting our libraries
Published on 14 October 2020
All Lake Mac Libraries branches have reopened to the public with some restrictions in place.
We are following the latest guidelines from NSW Health and taking measured precautions to ensure we keep our staff and community safe.
All branches have capped visitor numbers (based on size), social distancing measures will be in place and all patrons will be required to provide information for contact tracing purposes.
Visitors are encouraged to become a member of Lake Mac Libraries. If you’re not already a member, you can join online or via the Lake Mac Libraries App.
New operating hours are now also in effect at all Lake Mac Libraries locations, with the exception of Windale which remains unchanged.
Please read on for a full list of precautions and service alterations at Lake Mac Libraries.
Frequently Asked Questions
What should I expect?
Each library will be different but we ask that you please remain vigilant and respectful of other borrowers and our staff during these challenging circumstances.
Can I reserve items online?
Yes, we strongly encourage members to reserve items online through the catalogue or via the new Lake Mac Libraries app. Items can then be picked up from your nearest Lake Mac Libraries branch.
Are libraries operating with regular hours?
All of our libraries will operate with new operating hours, with the exception of Windale which will remain unchanged. You can view the new hours for your local branch on our website.
What restrictions are in place?
Government regulations require us to strictly limit numbers in our libraries. The maximum number of visitors allowed will vary from branch-to-branch depending on size. Social distancing measures will be in place across all branches and hand sanitiser will also be readily available across all venues.
Is there contact tracing measures in place?
Yes, all library visitors will be required to provide contact information to assist with COVID-19 contact tracing measures.
Is there support available for vulnerable members?
Yes, to assist vulnerable community members, we’re offering a special service to assist with reservations, loans and collections. If you identify as a vulnerable member, you can call ahead to ensure an officer can assist.
Can I use a computer?
Yes. Computers are available for public use.
Is printing and photocopying available?
Printing is permitted but will require a staff member to pick up. Photocopying and scanning services are now also available.
What if I need to make a payment?
EFTPOS facilities will be available for payments. Staff will not accept cash during this time.
Is ‘The Rover’ still operating?
The Rover has resumed services. You can view the latest timetable here.
What programs and activities are available?
A number of events and programs have resumed with COVID-safe measures in place. Visit the events page on our website for the latest information.