Lake Mac Libraries are now open
Published on 14 October 2020
We’re thrilled to welcome you back but it’s important to note that your library experience will be a little different than usual.
Lake Mac Libraries is following the latest guidelines from NSW Health and we'll be implementing a range of strict health protocols to ensure the safety of our borrowers and staff.
Visitors are encouraged to become a member of Lake Mac Libraries. If you’re not already a member, you can join online or via the Lake Mac Libraries App.
In other news, new operating hours are now in effect at all Lake Mac Libraries locations, with the exception of Windale which remains unchanged.
You can view your library’s new operating hours on our website.
Please read on for a full list of precautions and service alterations which will be in effect at Lake Mac Libraries from June 1.
Frequently Asked Questions
When will libraries reopen?
Lake Mac Libraries will reopen to the public on Monday, June 1. All branches will reopen on this date.
What should I expect?
Each library will be different but we ask that you please remain vigilant and respectful of other borrowers and our staff during these challenging circumstances.
Can I reserve items online?
Yes, we strongly encourage members to reserve items online through the catalogue or via the new Lake Mac Libraries app. Items can then be picked up from your nearest Lake Mac Libraries branch.
Are libraries reopening with regular hours?
All of our libraries will operate with new operating hours, with the exception of Windale which will remain unchanged. You can view the new hours for your local branch on our website.
What restrictions are in place?
Government regulations require us to strictly limit numbers in our libraries. The maximum number of visitors allowed will vary from branch-to-branch depending on size. Social distancing measures will be in place across all branches and hand sanitiser will also be readily available across all venues. Please limit your visit to under 45 minutes.
Is there contact tracing measures in place?
Yes, all library visitors will be required to provide contact information to assist with COVID-19 contact tracing measures.
Is there support available for vulnerable members?
Yes, to assist vulnerable community members, we’re offering a special service to assist with reservations, loans and collections. If you identify as a vulnerable member, you can call ahead to ensure an officer can assist.
Can I use a computer?
Computers are available but use is limited to a maximum of 30 minutes.
Is printing and photocopying available?
Printing is permitted but will require a staff member to pick up. Photocopying and scanning services are now also available.
What if I need to make a payment?
EFTPOS facilities will be available for payments. Staff will not accept cash during this time.
Is ‘The Rover’ still operating?
The Rover has resumed services. You can view the latest timetable here.
What programs and activities are available?
A number of events and programs have resumed with COVID-safe measures in place. Visit the events page on our website for the latest information.