MyMonitor - Instructions and FAQs

MyMonitor is a cashless solution which allows members to pay for printing, scanning, fees and other services, both online and at each of our 10 library branches.

How do I access the My Monitor Portal?

You can access the MyMonitor portal here.

I have forgotten my PIN / password?

Library members can contact the library and our staff can help to reset your PIN.  Alternatively, visit the library website, click on 'my account' and click on the 'forgot your password?' option.

If you have signed up with a guest account and have forgotten your password, click the guest ticket number option to login and click on the 'lost/need to set a password?' option.  Follow the prompts to create a new password.

What if I don’t have a MyMonitor account?

Log into the MyMonitor Portal to create an online account or by using a public computer inside any library branch.

Not a library member? Join online or ask any of our team members in branch for assistance.

How do I pay for printing?

All payments are made with credit on your MyMonitor account.  Top up your credit on your account either online or using a public computer inside any library branch.  Once you have enough credit, follow the prompts to pay for printing or any fees in your account.

How do I check my balance?

 View and manage your MyMonitor account online. You can top up your credit, pay for printing and fees and check your remaining balance.  Access MyMonitor online from your own device at home or using a public computer inside any library branch.

Can I see a history of my payments?

Financial transaction statements can be viewed online in your MyMonitor account.  Click the 'view statements' menu option.

How do I pay for late fees, damaged or lost items?

All payments are made with credit on your MyMonitor account.  Top up your credit on your account either online or using a public computer inside any library branch.  Once you have enough credit, follow the prompts to pay for printing or any fees in your account.

Can I pay for events and activities?

 Payments for events and activities will continue to be made via the Eventbrite booking site for each program. Noting payment will be cashless using EFTPOS credit/debit card.

What if I don’t want to be a member?

To be able to print, photocopy or scan documents, non-members can login and create a guest account via the MyMonitor Portal.

Click the create a guest account menu option and follow the prompts to enter your name, password and email address details.

You will receive an email confirmation along with your guest account number. 

Log in with this guest account number and your password to send files to print from your own device at home or inside a library branch.

Visit a library branch to pay for and pick up printing.  Noting payment will be cashless using EFTPOS credit/debit card.

How do I book a computer?

Reserve a public computer directly from your MyMonitor account.  Click the Computer Reservation menu option and select a date, time and location.  You will receive an email confirming your computer booking.  Then simply turn up at the branch at the appointed time.  Note:  computer use is available for library members for a maximum of 2 hours per person per day.

How do I cancel my computer booking?

Manage your computer reservations by logging into your MyMonitor online account.  Click the Manage your Reservations menu option to view or change your booking.  This will also show how much time remaining on your account.


 

Creating a guest MyMonitor account

How to create a guest account: instructions(PDF, 118KB)

Adding credit to your MyMonitor account

How to add credit to your MyMonitor account: instructions(PDF, 54KB)

Booking a computer using MyMonitor

How to book a computer online using MyMonitor: instructions(PDF, 144KB)