Final chapter for late fees
We’ve officially closed the book on overdue fees at Lake Mac Libraries.
From 1 July 2024, overdue fees will be scrapped across all of our libraries with borrowers no longer charged for late returned items.
We’re removing this financial barrier to ensure access to library services and resources is free for everyone.
This approach is designed to encourage fair and equitable use of our library resources, without penalising people.
Under the new system, borrowers with overdue items will have their memberships temporarily restricted until all items are returned.
Members will still incur replacement costs for lost and damaged items.
Not a member? Become a Lake Mac Libraries member for free and enjoy access to a huge range of items including books, eBooks, audiobooks, magazines, DVDs and plenty more.
Frequently asked questions
Why have late fees been removed?
Late fees have been removed to ensure all borrowers have equitable access to library services. Library fees can be a barrier for many borrowers to access library resources and services. Removing fees ensures all borrowers have free and equal access to information, resources and services.
When will late fees be removed from my account?
Borrowers must return any outstanding items before late fees will be removed from their account. If you have existing late fees on your account and no outstanding items, visit one of our branches and a staff member will remove the fee.
If I return overdue items, will the late fees be removed from my account?
Yes, if all outstanding items are returned then the overdue fees will be removed from your account. Visit any of our branches and a staff member will be able to remove the overdue fees from your account.
I'd like to extend my loans, how can I renew items?
Borrowed items can be renewed up to three times. This is subject to any other reservations placed on the item.
Renewals can be completed in multiple ways:
How do I view charges on my account?
Borrowers can log in to their member account on the Lake Mac Libraries website or via the app. Alternatively, you can visit any of our branches and a staff member will be able to assist.
Will items still need to be returned on time?
Yes, due dates still apply for all items. Loan periods are up to four weeks for most items. New and high-demand items are limited to two-week loans.
Renewals can be completed in multiple ways:
I’ve lost an item; do I still need to pay for a replacement?
Yes, lost item fees still apply, and borrowers will need to pay to cover the cost of replacing the item. Outstanding charges relating to lost items may result in membership restrictions.